About Us

Back Home to      NationalFootwear.com

Monday - Friday 9am to 5pm USA Eastern Time Zone

Toll Free (888) 398-SHOE (7463)

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Our Location:National Footwear

4571 W. Tilghman St.

Allentown, Pa. 18104 

Store Hours: Monday -Wednesday  9am to 6pm, Thursday-Friday 9am to 7pm, Saturday 9am to 4pm, Sunday 12pm to 4pm

Local Phone (610) 398 3900

To order you may call Our Toll Free Customer Service Lines

1 (888) 398-SHOE (7463) 

or use our Secure Shopping Cart                     

Fax (610) 398-8199 or Mail

Questions or Comments Can Be Emailed To:

CustomerService@NationalFootwear.com

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Receipts & Invoices:

Once your order has been processed with our customer service department, National Footwear will email you a complete printable receipt/invoice which will contain all the information including your name, as well as a full description of product purchased.

( This document can be used for employee reimbursement or tax purposes.)

Method of Payment:

A) Method of payment  for all direct to consumer purchases will be made by MasterCard, Visa, Discover, American Express

Any other questions regarding payment, please contact customer service for further details.

National Footwear currently offers Free Standard Ground UPS Shipping Service with MOST  footwear orders shipped within the continental USA.

Other Shipment Methods Available:

Express Air Service (3-6 Business Day) UPS / FED EX $16.00

Rush Air Service (2-4 Business Day) UPS / FED EX $24.00

Urgent Air Service (1-2 Business Day) UPS / FED EX $40.00

US Postal Service Priority Mail $14.00

US Postal Service Priority Mail APO / FPO / AE $15.00 ( US Customs Forms Will Be Filled Out By Our Company For This Service When Necessary)

There will be a $8.00 charge for each additional pair ordered and shipped with all orders air orders.

NOTE RETURNED FOOTWEAR SHIPPED TO INCOMPLETE ADDRESS , WRONG ADDRESS, OR REFUSED.

"UNDELIVERABLE"  WILL INCUR A $8.00 RE-SHIPPING FEE.

Return Policy for Origional Orders Shipped VIA UPS Ground :
If you are not satisfied with the style, size, quality, comfort, or fit of your purchase, you may return the new, unworn shoes in their original condition and packaging, within 30 days of receiving them, for an exchange for the correct size, or a refund.
Worn defective shoes must be returned as soon as the defect in workmanship or materials appears and will be repaired, replaced or adjusted on the basis of wear received.

In this instance EXCHANGES  will be shipped free of charge.

B) When required to ship by the customer  ANY OTHER WAY, there will be shipping  and handling charges applied.

*Please note in this instance a return requesting a refund,  your refund would be the entire purchase less your shipping charges. In this instance EXCHANGES WILL BE SHIPPED AND INCUR SHIPPING CHARGES                                                                 

Over Seas Ordering:

To order from abroad please begin by contacting our customer service at  CustomerService@NationalFootwear.com    once you have established your intentions of ordering, We can then check availability of product to you, as well as your actual shipping charges before you order. We suggest you use the Postal Service to mail your  order as well as payment for security purposes.

Note due to license agreements,  certain footwear is not available for exporting. You will be notified if your order can not be shipped.

Over Seas Shipping:

National Footwear will be happy to process any order capable of shipping Over Seas via the method of your choice. US Postal Service as a rule is the most economical. There will be a charge consistent with actual shipping and handling charges applied via the US Postal Service , Federal Express, UPS or any other courier.We except Major Credit Cards as       PAYMENT for over seas orders, but National Footwear  reserves the right to request Bank or American Express Money Order as payment in certain cases. *Please note in this instance a return requesting a refund,  your refund would be the entire purchase less your original shipping and handling  charges. In this instance EXCHANGES WILL BE SHIPPED AND INCUR SHIPPING CHARGES.